Help topics

Change plan, update your card, invoices and cancelling

Everything about a running subscription is under Manage billing, on the Billing tab of Settings.

  • Applies to: Owners only

Once you're subscribed, Settings → Billing shows your plan, its renewal date and how many items you're using. Owners see Manage billing, which opens the secure billing page where you can:

  • Change plan up or down between Starter, Pro, and Business;
  • Update your card;
  • Download invoices and receipts;
  • Cancel. You keep full access to the end of the month you've paid for; after that the account is read-only and nothing is deleted.

If a payment fails

Billing shows “Your last payment failed”. Use Manage billing to update the card; the payment is retried for you. Everything keeps working for a week while that happens.

Receipts and payment emails

Receipts, failed-payment notices and expiring-card reminders are emailed by our payment provider, Stripe, not by FlowNext.

Moving down a plan with more items than it allows? Archive what you no longer use first. See What each plan includes, and item limits.

Related

Still stuck?

Use the message button in the bottom corner of any page, or email support@flownext.co. A person replies, usually within one business day.

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Or email support@flownext.co · Help Center